Doggie Daycare Supervisor Course

Description

Module 1 Understanding Dog Body Language

This is critical in a doggie daycare. You simply should not step foot inside a doggie daycare arena unless you are fully knowledgeable in dog communications and signalling. On this module you will also learn how to interpret a dogs state of mind, when you need to step in, and when to recognise that a dog is uncomfortable or becoming out of control.

Module 2 Supervising Safe Group Play

The role of the dog daycare supervisor is multifaceted. Ensuring the safety of the dogs under your care are one of the priorities of the role. The dog daycare supervisor must be able to ensure that the dogs are all safe and happy at all times, whether the supervisor is on site or not. This module will help you understand how to ensure this happens.

Module 3 Supervising Successful Daycare Team

A dog daycare environment usually has a tight-knit team of staff. Guaranteeing this team operates in a happy and harmonious manner, pulling in the same direction, is vital. The supervisor is responsible for maintaining a happy team and this module will help you to learn how to ensure this happens.

Module 4 Safe Daycare Operations

This module covers the day to day running of a dog daycare from the dog daycare supervisor role. It includes how to run a safe and risk aware daycare centre, to successfully operate check ins and check outs, how to schedule a successful daycare routine, how to organise play groups and so much more.

Module 5 Dog Daycare Evaluations and Inductions

Safe temperament tests and evaluations are an essential in maintaining a safe daycare environment. This module will cover a variety of different methods to conduct dog daycare temperament tests, behaviour evaluations, and induction processes to help you determine the best way to introduce new dogs to your daycare environment.

Module 6 Customer Service, Administration, and Data Protection

The role of the dog daycare supervisor will also include carrying out administrative duties to ensure your daycare environment operates smoothly. This module will introduce you to the different type of administrative duties you may be responsible for as dog daycare supervisor.

The supervisor will also be responsible for ensuring that the entire team prioritise excellent customer service at all times. This module will help prepare learners for the role of the dog daycare supervisor

Module 7 Dealing with Difficult Clients

Difficult clients are a feature of almost all industries, and how you handle difficult clients can have a massive impact on the reputation of the business. As Dog Daycare Supervisor, you will usually be the first to interact with complaining clients. Ideally, the supervisor will resolve the complaint successfully without having to escalate the complaint to the owner / manager. This module will prepare you for how to do so.

Module 8 Handling Challenging Canine Clients

No two dogs are the same, and the daycare environment is not ideal for all dogs. In a daycare environment you will often need to work with dogs that pose more of a challenge than the average dog.

This module will help you to determine which dogs can be worked with, and which need to be removed, as well as walking you through the process of dealing with many behaviour problems that you are likely to face.